Nothing Is Currently Sold on This Site
Imperium IP does not currently accept payments. USPTO search, the Similarity Index, conflict surfacing, the glossary, and the blog are free to use, and there is no paid tier, subscription, or checkout on the Site today. If you believe you have been charged by Imperium IP, you have not been — contact us at Admin@ImperiumIP.com and report it, because it did not come from us.
When Paid Features Launch
We intend to charge for the downloadable Preliminary Trademark Report and for mark monitoring. The terms below are the terms that will apply to those purchases. They are published in advance so you can read them before you ever see a payment form, and they will be in force from the day the first paid feature goes live.
Refunds on Reports
A Preliminary Trademark Report is generated on demand from live USPTO data at the moment you request it. Once it has been generated and delivered to you, it has been performed in full.
- Before delivery. If a report fails to generate, generates incompletely, or is never delivered, you will receive a full refund. You do not need to ask; where we can detect the failure we will refund it, and where we cannot, tell us and we will.
- After delivery. Because the report is produced and delivered immediately, it is not returnable in the ordinary sense. We will still refund in full, within 14 days of purchase, if the report contains a material factual error in the USPTO data it reports, if it is not the mark or class you requested, or if it is substantially not what the Site described.
- Not grounds for a refund. A report is not refundable because its Similarity Index came back higher or lower than you hoped, because a mark you liked turns out to be crowded, or because an attorney or the USPTO later reaches a different conclusion. The report is a first-pass triage, not a clearance opinion, and it says so throughout. See our Terms of Service.
Refunds on Monitoring Subscriptions
Mark monitoring, when offered, will be billed periodically. You may cancel at any time and cancellation stops the next charge. We will refund the current period in full if you cancel within 14 days of the first charge of that subscription, or at any time if monitoring failed to run or failed to alert you to a status change it was supposed to catch.
We do not refund elapsed periods of a subscription that worked as described and that you simply did not use.
How to Request a Refund
Email Admin@ImperiumIP.com from the address you used to purchase, and include the mark or serial number involved and roughly when you bought it. You do not need to justify the request beyond telling us what went wrong.
We aim to respond within 5 business days. Approved refunds go back to the original payment method. How long the money takes to appear after that is set by your bank or card issuer, not by us — typically 5 to 10 business days.
Chargebacks
If something has gone wrong, please email us first. We would rather refund you directly than have you spend the time on a dispute. Contacting us does not waive any right you have to dispute a charge with your bank or card issuer.
Changes to This Policy
We may update this policy as the paid features take shape. The version in force for any purchase is the version published on the day you bought. Material changes will be reflected in the "last updated" date above.
Contact
Imperium IP is based in the United States. Questions about this policy: Admin@ImperiumIP.com.